Shipping and Return Policy
Shipping:
We understand you're eager to begin your microscopy research! Lokian Spore Co. strives to process and ship orders as quickly as possible. Here's a breakdown of our typical shipping timelines:
Research Syringes: Orders are typically processed and shipped within 2 business days.
Research Plates: Due to the meticulous preparation involved, research plates may take up to 10 business days before they are shipped.
Please note: These are estimated processing times and may vary depending on order volume and unforeseen circumstances. We will communicate any delays via email.
Returns:
Lokian Spore Co. is committed to your satisfaction with our research products. We offer a return policy within certain guidelines:
You have 5 days from the date of delivery to file a claim for a refund or replacement.
To initiate a return, please contact us directly at support@lokiansporeco.com with your order number and a brief explanation of the issue.
We will review your claim and respond with further instructions.
Exceptions:
Please note that returns and replacements are subject to review on a case-by-case basis. We reserve the right to deny returns or replacements for products that show signs of tampering, misuse, or improper storage.
Additional Information:
We recommend including a tracking number on your return shipment for your own reference.
Shipping costs associated with returning products are the responsibility of the customer.
Replacement items will be shipped at Lokian Spore Co.'s expense.
Thank you for your understanding!